If you can't find the answer to your question on this page, please contact Customer Services at hello.daniatelier@gmail.com 

Q1. When will I receive my order?

A1: Once your purchase is completed, processing your order takes 3 working days. Actual delivery of your product is subject to courier’s discretion but usually takes 7 working days. Do take note that this does not include weekends and public holidays.

Q2. Is my order successful?

A2: All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in "My Account" (if you have an account) or your email junk folder. Alternatively, you may email us at hello.daniatelier@gmail.com to check.

Q3. Can I amend my order?

A3: Due to security reasons our customer service are unable to make any amendments after you have confirmed your order. This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.

Our customer service team is not able to catch up with that and hence, unable to amend your orders. If an order is cancelled, no cash refund is offered. We only offer refunds in terms of store credit.

Q4. How do I purchase a Backorder item?

A4: It's exactly the same as purchasing an in-stock item! The only difference is that you will receive the purchased items by the date as stated on the website.

Q5. How do I track the status of my Backorders?

A5: A backorder is to give another chance for customers to purchase exclusive DANi atelier collections which are previously sold out. We will open backorders for a limited quantity only, so do place your orders early to confirm your slot.

We will update the status from time to time to update you if there is any delay on the shipments.*Please only purchase when you can wait, as sometimes we are not able to control any external factors on the shipment delayed, and a full credit refund will be made if our shipment is insufficient as per your order.

Q6. What happens when I purchase a Backorder along with an in-stock item?

A6: If you have purchased a backorder item along with an in-stock item(s), we will ship together once backorder item(s) arrived. We provide FREE delivery via Parcel Daily throughout Malaysia (any ONE items purchased).